Bibliograph

A good apology, four steps to make things right, Molly Howes, PhD

Type

Label

A good apology, four steps to make things right, Molly Howes, PhD

Language

eng

Bibliography note

Includes bibliographical references (pages 233-252) and index

Index

index present

Literary Form

non fiction

Main title

A good apology

Nature of contents

bibliography

Oclc number

1123230378

Responsibility statement

Molly Howes, PhD

Sub title

four steps to make things right

Summary

"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--, Provided by publisher

Target audience

adult

Classification