Customer services
Label
Customer services
Name
Customer services
Focus
Actions
Incoming Resources
- Subject of11
- Hug your customers, The proven way to personalize sales and achieve astounding results, Jack Mitchell
- Competing against luck, the story of innovation and customer choice, Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan
- The customer rules, the 39 essential rules for delivering sensational service, Lee Cockerell
- The Arthur Andersen guide to talking with your customers, what they will tell you about your business (when you ask the right questions), Michael J. Wing, Arthur Andersen
- The new gold standard, 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company, Joseph A. Michelli
- C-scape, conquer the forces changing business today, Larry Kramer
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
- The experience economy, work is theatre & every business a stage, B. Joseph Pine II, James H. Gilmore
- Flip the funnel, how to use existing customers to gain new ones, Joseph Jaffe
- The discipline of market leaders, choose your customer, narrow your focus, dominate your markets, by Michael Treacy, Fred Wiersema
- Treat your customers, thirty lessons on service and sales that I learned at my family's Dairy Queen store, Bob Miglani
Outgoing Resources
- Focus1