Bibliograph

The evaluation and measurement of library services, Joseph R. Matthews

Type

Label

The evaluation and measurement of library services, Joseph R. Matthews

Language

eng

Bibliography note

Includes bibliographical references and indexes

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

The evaluation and measurement of library services

Nature of contents

bibliography

Oclc number

124159605

Responsibility statement

Joseph R. Matthews

Summary

Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons

Table Of Contents

Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library

Classification