Bibliograph

The price of government, getting the results we need in an age of permanent fiscal crisis, David Osborne and Peter Hutchinson

Type

Label

The price of government, getting the results we need in an age of permanent fiscal crisis, David Osborne and Peter Hutchinson

Language

eng

Bibliography note

Includes bibliographical references (p. 337-360) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

The price of government

Nature of contents

bibliography

Oclc number

54029317

Responsibility statement

David Osborne and Peter Hutchinson

Sub title

getting the results we need in an age of permanent fiscal crisis

Table Of Contents

Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics

Classification